MamaFae's Knit Whits: Update to the Red Robin Breastfeeding Discrimination Story-This is GOOD!!
Here is what is going on now with the Kinnewick, WA Red Robin incident. A good move in the right direction, but I still will not be eating there until I know for sure they will be implementing these new practices.
Thursday, June 24, 2010
Red Robin Response Re: Kennewick, WA incident and NIP
Red Robin
From: "guestrelations@redrobin.com" guestrelations@redrobin.com
Cc: guestrelations@redrobin.com
---------------------------------------------------------
Dear Tamara:
Thank you for your comments. We have been made aware of an incident involving a Red Robin guest who chose to breastfeed her infant while dining in our Kennewick, Wash., restaurant. While all of our restaurant managers are trained to treat our guests with respect, dignity and to always comply with the laws where we do business, unintentionally, a mistake was made by a member of our restaurant management team and, since then, we have been focusing on taking care of the guest involved and doing the right thing.
Since we were made aware of the incident, the general manager of our Kennewick restaurant has contacted the guest directly and apologized. Also, a representative of our corporate office has contacted the guest to apologize and to learn more about what happened so we can take steps to avoid a repeat of the incident, at our Kennewick restaurant and at all Red Robin locations. In addition, the local requirements related to accomodating public breastfeeding have been reinforced at our Kennewick restaurant, and we are taking steps to make sure the teams at all other Red Robin locations are reminded about the importance of complying with requirements related to public breastfeeding.
While we believe that this is an isolated incident, Red Robin is focusing on reaching out to our guest, and we will do what we can to prevent a repeat of this incident.
Thank you again for helping to bring this matter to our attention so we can work with our guest and our restaurant teams to make sure we are always treating our guests with the respect and service that they deserve.
Sincerely,
Jennifer
Red Robin Guest Relations
From: "guestrelations@redrobin.com" guestrelations@redrobin.com
Cc: guestrelations@redrobin.com
---------------------------------------------------------
Dear Tamara:
Thank you for your comments. We have been made aware of an incident involving a Red Robin guest who chose to breastfeed her infant while dining in our Kennewick, Wash., restaurant. While all of our restaurant managers are trained to treat our guests with respect, dignity and to always comply with the laws where we do business, unintentionally, a mistake was made by a member of our restaurant management team and, since then, we have been focusing on taking care of the guest involved and doing the right thing.
Since we were made aware of the incident, the general manager of our Kennewick restaurant has contacted the guest directly and apologized. Also, a representative of our corporate office has contacted the guest to apologize and to learn more about what happened so we can take steps to avoid a repeat of the incident, at our Kennewick restaurant and at all Red Robin locations. In addition, the local requirements related to accomodating public breastfeeding have been reinforced at our Kennewick restaurant, and we are taking steps to make sure the teams at all other Red Robin locations are reminded about the importance of complying with requirements related to public breastfeeding.
While we believe that this is an isolated incident, Red Robin is focusing on reaching out to our guest, and we will do what we can to prevent a repeat of this incident.
Thank you again for helping to bring this matter to our attention so we can work with our guest and our restaurant teams to make sure we are always treating our guests with the respect and service that they deserve.
Sincerely,
Jennifer
Red Robin Guest Relations
Wednesday, June 23, 2010
Do Not Eat At Red Robin Restaurants
I LOVE and hate to jump on a boycott bandwagon. I wish people and businesses just did the right thing. Sometimes we just need to give a good push in the right direction.
Red Robin in Kennewick, WA discriminated against a breastfeeding mother. The manager requested her to cover up and even offered her a shirt. Washington protects breastfeeding mothers and their children to publicly breastfeed. When the woman contacted the corporate office, the manager was defended by Red Robin. Red Robin stated that the manager did not need to know the laws.
I completely disagree with Red Robin.
When I read the subsequent tweet:
"@faedemere If you want to express your concern to Red Robin for their discrimination of #breastfeeding moms go here! http://bit.ly/aFfQE5 "
I submitted a comment to Red Robin, the comment is below.
"I recently learned about a manager at the Kennewick, WA, Red Robin asking a mother to cover up while breastfeeding. I understand that her right to breastfeed in public is protected by Washington law. I currently reside in California, but I will not eat at a Red Robin until Red Robin makes it clear that the manager in question, including ALL MANAGERS - present and future, will either receive education on breastfeeding laws. In addition, Red Robin must publicly support breastfeeding in all of their restauraunts, whether covered or not wherever the mother and child wish to breastfeed. Until that time, I will promote the idea of not eating at Red Robin to everyone who will listen."
My comment was issued the confirmation number: 204161.
I know there is a typo, dang it, I had in there that they should fire that manager if she/he refused education on breastfeeding laws. I thought I should just leave that part out.
So, Red Robin now sits next to Nestle on my boycott list.
To read the law that protects breastfeeding in the state of Washington go here: http://www.breastfeedingwa.org/wa_leg
To submit a comment to Red Robin go here: http://www.redrobin.com/contactus/generalContact.aspx
Red Robin in Kennewick, WA discriminated against a breastfeeding mother. The manager requested her to cover up and even offered her a shirt. Washington protects breastfeeding mothers and their children to publicly breastfeed. When the woman contacted the corporate office, the manager was defended by Red Robin. Red Robin stated that the manager did not need to know the laws.
I completely disagree with Red Robin.
When I read the subsequent tweet:
"@faedemere If you want to express your concern to Red Robin for their discrimination of #breastfeeding moms go here! http://bit.ly/aFfQE5 "
I submitted a comment to Red Robin, the comment is below.
"I recently learned about a manager at the Kennewick, WA, Red Robin asking a mother to cover up while breastfeeding. I understand that her right to breastfeed in public is protected by Washington law. I currently reside in California, but I will not eat at a Red Robin until Red Robin makes it clear that the manager in question, including ALL MANAGERS - present and future, will either receive education on breastfeeding laws. In addition, Red Robin must publicly support breastfeeding in all of their restauraunts, whether covered or not wherever the mother and child wish to breastfeed. Until that time, I will promote the idea of not eating at Red Robin to everyone who will listen."
My comment was issued the confirmation number: 204161.
I know there is a typo, dang it, I had in there that they should fire that manager if she/he refused education on breastfeeding laws. I thought I should just leave that part out.
So, Red Robin now sits next to Nestle on my boycott list.
To read the law that protects breastfeeding in the state of Washington go here: http://www.breastfeedingwa.org/wa_leg
To submit a comment to Red Robin go here: http://www.redrobin.com/contactus/generalContact.aspx
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